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FAQ

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We do not accept cash deposit methods or prepaid credit cards, A Valid credit card is required upon arrival or your rental will be refused.

Cancellation Agreement

Reservations cancellations are allowed 48 Hours prior to pick up, Any cancellations after that time will result in a two day rental charge.

Kilometer Restrictions

150 Kilometers are allowed per day at a maximum of 750 Per week and 3000 Maximum for monthly rentals. Additional kilometer rates are 18 cents per additional kilometer for sedans and 22 cents for vans, 27 cents for high-end vehicles.

Car Rental for a Car Accident Claim

We offer exclusive 24 hour service for car accident claims providing you with a comparable vehicle or larger with a few required documents, Direct Billing to your insurance company, After a car accident need rental in Brampton, Mississauga, Toronto, Woodbridge, Maple, Vaughan, Oakville, Etobicoke, Malton, Milton, and all across the Greater Toronto Area with Kaizen we offer this exclusive service right to your doorstep and we match rates with your insurance company depending on the insurance company providing you a hassle free insurance rental experience.

Minimum Age Required to Rent A Car

23 if you are purchasing insurance, Otherwise if you carry you’re automobile insurance you will be able to rent regardless of your age, If you are carrying Credit card insurance then you will be subject to sign a form stating you are declining our insurance collision coverage’s and liability coverage’s and you will only be covered for Collision. Liability insurance is sold separately.

Can i return the rental car earlier

Early return may result in a full rental charge.

Our Location

Toronto Head Office

29 Pemican Court unit #8
Toronto, ON
M9M 2L4

Phone: 416-661-6166
Toll Free: 1855-524-9361

Hours of Operation

Monday 10AM – 6PM
Tuesday 10AM – 6PM
Wednesday 10AM – 6PM
Thursday 10AM – 6PM
Friday 10AM – 6PM
Saturday 10AM – 2PM
Sunday Closed

Rent a car before opening hours and after closing hours

We do provide rentals prior to our offices opening and after closing for clients desperately in need at a service charge of $100 please contact us prior to booking for this service.

Airport distance & pick up information

We are 15 minutes away from the Toronto Airport, we will pick you up from the airport and drop you back off upon departure date we do provide late airport pick up’s and drop off’s depending on the arrangements given to us prior to renting a car.

You must provide us 48 Hours prior to extending a rental over the phone and you may be required to return the vehicle due to on going reservations.

Fuel Charges

You must return the vehicle with the same fuel in which it was given to you at. Or you may be subject to pay the fuel cost plus a 20$ administration charge